If a package is damaged on its way to you, the shipper may return it to us without attempting delivery. Your package may be returned to Amazon if there is no safe place to leave the package at the point of delivery, where the package is safe from weather and is not visible to passersby. Box, and that orders can ship to you via means other than the U.S. This will ensure that your address is not mistaken to be a P.O. Also, if you're a private mailbox holder (use a local commercial mail receiving agency), do not use 'Box' for your mailbox number, instead use # or PMB. To ensure that such packages are routed through the proper carriers, please enter the box number as 'PO BOX' followed by the number. If a post office box address was entered in a format Amazon system does not recognize, the package may be shipped through a carrier that cannot deliver to a post office box. Box and must be shipped to a street address. When the carrier returns an undeliverable package to Amazon, you will be issued a full refund (including shipping charges).

Amazon Marketplace ordersĭid you order some items through Amazon Marketplace? Some sellers don't provide tracking info with Amazon, and you can't check the same in your Amazon account on mobile and the web.Occasionally packages are returned to Amazon as undeliverable. When you order Amazon products from a different region, the tracking info might not become available until it reaches the nearest Amazon warehouse in your area.

In that case, the tracking information only appears close to the delivery date. Sometimes, your package's first scan only occurs when it reaches the nearest regional hub. There is a high shipping volume of orders on Amazon during the festive season or Prime Day. In most cases, you receive inaccurate or missing order tracking information for the following reasons. Did you perform all the steps above and then receive inaccurate or outdated tracking information? If the tracking info isn't updated or your order's estimated delivery date has passed, wait a day or two before reporting it as a lost package.

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